90% of people rate Michael Jones 5* on Trustpilot

With customer service at the heart of everything we do and offer, we felt it only prudent to introduce an independent consumer review system to our own website to really see and fully understand what you, our customers like about us and more importantly what you don’t like, so we can improve on these areas moving forward.

In July last year we added Trustpilot to our website, a review system used by some of the world’s leading brands that asks customers to rate their experience between 1 – 5 stars, as well as offering the opportunity to leave a written review and detailed feedback. We wanted to fully embrace and embed Trustpilot as part of our company culture, so we can understand your needs and ensure we are offering you the best possible service.

Since we started using Trustpilot in 2018, our reviews have steadily increased with 90% of our customers now rating us as 5* Excellent, plus we now have a fantastic Trustscore of 9.6/10, one of the highest scores you can receive. This is down to the experience you receive from every one of our agents across our office network. Researching online might have become the norm, but there is nothing better than coming into your local Michael Jones office and talking with one of our friendly agents face-to-face, so we can listen and understand your needs, offer genuinely helpful advice and property recommendations relevant to you.

It’s reviews such as this one from Alison that keep us smiling:

First Class
I thought Michael Jones were fantastic and really professional down to my agent and anyone in the office who I spoke to. We were kept up to date on the sale progress and everything that was suggested by my agent was followed up and chased if needed.

To us, Trustpilot has become more than just a score, it’s a system where we are now able to capture everyone’s comments and respond immediately to issues. We read all of the reviews, take your feedback on board and one of our agents will personally contact any customer who has scored a review 3* or below to make sure your experience with us is the best it can possibly be. While we are incredibly proud of everything achieved so far, we don’t want to get complacent, which is why we will continue to strive for the ultimate score – 10/10!


If you would like to discuss how we can help you find your perfect memory-making home and experience our 5 star service, then please contact your nearest office today.

Content accurate at time of publishing.

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But don’t take our word for it, read our Google reviews.

  • Avatar Guy Ngbokota ★★★★★ 4 weeks ago
    This is not about Michael Jones but one of their employee, Rob Stewards . Shout out you man and well done for the great service . Much appreciated. Keep it up . Rob was in charge of sorting thing out between my last landlord and myself … More at the end of the tenancy and helping return my deposit . For everyone renting , you know how it is always trying to get that money back. The landlords are always trying to make up stories in order to hold a chunk of your money . I cannot thank Rob enough for his outstanding wisdom in helping us to reach an agreement and avoiding dispute resolution . Although in the middle of the case , Rob went on holiday and things were not resolved as one of his colleague or rather manager tried . And my gut feeling was surely , Rob will get it sorted after his holiday and I was right . He got a compromise in no time .Many thanks Rob . God bless you and keep up the good work .
  • Avatar neopardyguitars ★★★★★ 3 weeks ago
    I approached Michael Jones, letting Agents, ( amongst many services on offer), in order to locate and occupy a rental property for 6 months for two adults and a small dog.It was’nt easy finding accommodation for my dog....After a couple … More of dead ends, I found and made my interest known to Michael Jones.From that point on, the process , whilst tricky for someone who had not rented before, was made easier and concluded by several team members of the agents. All of the solved problems were caused by my lack of understanding, but sorted by the letting agents.Special mention to Lisa , Of the progression Section, who steered me through several difficulties, and delivered the property for me , and in time....She was, I know, working until very late at night to ensure the transaction went smoothly.I would recommend Michael Jones, if you are looking for temporary accommodation, they are professional and capable agents.My thanks to all involved.Arthur Russell
  • Avatar Elena Symes ★★★★★ 2 weeks ago
    Michael Jones are a great company who really helped us find a fantastic place to rent. Lisa and Harry were especially very helpful at taking our phone calls and responding really quickly to questions we had. We are really pleased with our … More new place and would recommend Michael Jones to anyone.