Huge congratulations to our Broadwater office after scooping national award

Our Broadwater branch is celebrating, after being recognised as one of the top performing estate and lettings agent offices in the country and awarded the ‘Highly Rated Sales’ award at the prestigious ‘Best Estate Agent Guide’ awards in London.

The Best Estate Agent Guide highlighted the top estate and letting agent branches throughout the UK as assessed by The Property Academy, who based their findings on a combination of agents’ performance and customer service.

Working with unrivalled data from their principal partner, Rightmove they assessed over 25,000 estate agency sales and lettings branches including 3 million sales and lettings transactions, 50 million leads and 3 billion property views. The Property Academy also carried out the biggest mystery shopping exercise ever undertaken with over 30,000 sets of consumer interactions analysed.

By drilling down to this level of detail and analysing by location, it meant they could truly identify those estate agents that performed the best and delivered the most positive customer experience.

Peter Hassell, Broadwater Branch Manager said: “We are delighted to have received this award, especially as it acknowledges our own performance as well as the excellent service we provide to our customers. We’d like to thank all our customers who took part and shared their satisfaction of our service with the nation.

We are immensely proud and this will only motivate me and the rest of the team to continue providing the best possible service and expertise we can to all of our customers.

Managing Director, Mike Jones added: “Michael Jones are one of the leading and most respected, independently owned Estate and Letting Agents in West Sussex and we pride ourselves on building great relationships with our customers to really understand their requirements and exceed their expectations. I’m delighted that our Broadwater branch has been recognised as one of the top performing branches in the country – it is a huge honour.


Content accurate at time of publishing.

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  • Avatar Guy Ngbokota ★★★★★ 3 weeks ago
    This is not about Michael Jones but one of their employee, Rob Stewards . Shout out you man and well done for the great service . Much appreciated. Keep it up . Rob was in charge of sorting thing out between my last landlord and myself … More at the end of the tenancy and helping return my deposit . For everyone renting , you know how it is always trying to get that money back. The landlords are always trying to make up stories in order to hold a chunk of your money . I cannot thank Rob enough for his outstanding wisdom in helping us to reach an agreement and avoiding dispute resolution . Although in the middle of the case , Rob went on holiday and things were not resolved as one of his colleague or rather manager tried . And my gut feeling was surely , Rob will get it sorted after his holiday and I was right . He got a compromise in no time .Many thanks Rob . God bless you and keep up the good work .
  • Avatar Maisie Ella Bayliss- Ibram ★★★★★ 2 weeks ago
    Absolutely amazing team, especially Jake who handled everything we needed and went above and beyond for us.
  • Avatar neopardyguitars ★★★★★ 3 weeks ago
    I approached Michael Jones, letting Agents, ( amongst many services on offer), in order to locate and occupy a rental property for 6 months for two adults and a small dog.It was’nt easy finding accommodation for my dog....After a couple … More of dead ends, I found and made my interest known to Michael Jones.From that point on, the process , whilst tricky for someone who had not rented before, was made easier and concluded by several team members of the agents. All of the solved problems were caused by my lack of understanding, but sorted by the letting agents.Special mention to Lisa , Of the progression Section, who steered me through several difficulties, and delivered the property for me , and in time....She was, I know, working until very late at night to ensure the transaction went smoothly.I would recommend Michael Jones, if you are looking for temporary accommodation, they are professional and capable agents.My thanks to all involved.Arthur Russell