FAQs: What impact does the January 2021 Lockdown have on landlords and tenants?

UPDATE 05/01/21:

Following on from the government’s latest announcements, we want to provide you with reassurance and guidance on how the Coronavirus (COVID-19) is affecting our landlords and Lettings service.

This handy guide has been put together by our Lettings team and is based on typical questions we are currently asked. The first part of this blog answers landlords frequently asked questions (FAQs) and the latter section answers those from tenants.

Landlord FAQs

Q. What are the changes to letting laws during this period?

A. The housing market remains open so at the moment there are no fundamental changes to the letting laws. Viewings in person can still be organised where safety can be guaranteed in accordance with social distancing guidance. We continue to offer virtual viewings and appraisals via WhatsApp, Facebook, and Skype, so please contact us to discuss your options.

Q. What will happen if tenants are in financial difficulty and are worried about paying their rent?

A. Any tenants who find themselves in this situation should contact us straight away. We can discuss and advise on a range of options available to avoid rent arrears where possible.

Q. Are there changes to safety checks or inspections?

A. All safety checks and inspections will continue as usual. If you have any concerns, please contact us.

Q. What services will Michael Jones be prioritising if the impact of the pandemic is such that we do not have the capacity to deliver all services?

A. We are structured in a way that should allow us to deliver all our services to our clients. Our rent collection and property management service remain operational, all properties are still being marketed and applicants registered.

Viewings and appraisals continue to be conducted in person, where it is safe and in line with social distancing guidance.

Q. What happens if I can’t pay the mortgage as a landlord?

A. If you find yourself in this situation, you will need to speak to your lender to see if there is a form of mortgage payment holiday or break available to you. The Chancellor of the Exchequer, Rishi Sunak, confirms that borrowers impacted by COVID who haven’t had a mortgage holiday will be entitled to a 6 month break. If you’ve already started a mortgage holiday you can top up to 6 months without it being recorded on a credit file.

Tenant FAQs

Q. My tenancy is up for renewal this month – what shall I do?

A. The housing market remains open so you can move into new accommodation as you wish. One of our Lettings team will still be in contact with you to discuss your options or please call our team if you have any questions.

Q. Are viewings still going ahead?

A. Viewings in person continue to be organised where safety can be guaranteed in accordance with social distancing guidance. We are still offering virtual viewings and appraisals via WhatsApp, Facebook, and Skype, so please contact us to discuss your options.

We are encouraging people to view our properties online or to contact us and request further details.

Q. I am meant to be moving into a new property soon, what will happen now?

A. The housing market remains open so you are able to move into your new property as planned, the January 2021 Lockdown should not impact your move.

Q. What will happen to self-isolating tenants?

A. We will fully respect those tenants who are self-isolating. Rent is still payable, but if you are out of work, please do contact us and we can talk through your options.


We remain open for business

We’re here to help you with any property needs and/or questions you have; and now, we can organise safe meetings in person alongside our virtual viewings and talk over the phone. If you’d like to speak with one of our friendly Lettings team, please call us on 01903 213 111 or email lettings@michaeljones.co.uk

Stay alert and stay safe.

Content accurate at time of publishing.

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  • Avatar Irene ★★★★★ a month ago
    I would like to send a very big thank you to, and to highly recommend, Claire Larbalestier, in the Michael Jones Lettings maintenance department. She has been absolutely brilliant dealing with a very difficult and urgent repair with such … More a positive and 'can do' approach. Her speed and response has been really outstanding and she has coordinated a complex range of tradespeople to get a major repair completed in the shortest time. Our management feels are worth every single penny!
  • Avatar Samantha Gibbs ★★★★★ 3 months ago
    Wow where do I start?! From start to finish Lisa was amazing! Smooth transaction, no stress no worries, any questions i had where answered immediately, any concerns i had were dealt with there and then too! Couldn't fault the services … More which Lisa provided! Thank you so much!
  • Avatar Dan Hoad ★★★★★ 4 months ago
    Pleasure to deal with lisa Holden professional very responsive and polite and very helpful would highly recommend to take care of lettings.